Influence and e-reputation

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It Starts With An Email Or SMS

We provide the platform and the process to start engaging and listening to your customers.

The platform sends a customized email or SMS text message to start the feedback process after you enter your customers email address or mobile number.

Simple, fast and easy.

  • Just Add Email or Mobile Number
    Add a single email, mobile number or upload your customer list to start getting feedback.
  • Landing Pages & Kiosk Mode
    We offer web pages and iPad kiosk modes to start the feedback process if you lack customers emails.
  • Automation
    Use Zapier, Webhooks or our API to integrate with your CRM, POS or database for full automation.

Customers Give Feedback

The customer is asked to rate how likely they are to refer your business to a friend and to comment on their experience. This rating process helps form your Net Promoter Score, a key indicator and data point to your business and customer relationship.

Customers that rate you highly (you set the rating criteria) will then be asked to consider reviewing your business on one of the important review sites you have selected for your account. Poor customer experiences are captured privately so you can follow-up with the customer to resolve their issue.

  • Capture Your Net Promoter Score
    Establish, evaluate and improve your Net Promoter Score (NPS) as a valuable business data metric.
  • Market Positive Testimonials
    Get powerful testimonials that display on your website with our testimonial widget, marked-up with schema.
  • Customer Sentiment Segmenting
    We send your happy customers to write an online review and alert you to unhappy customers to follow-up.

Testimonial Widget For Your Website

Our testimonial widget makes displaying powerful customer testimonials on your website easy. Just copy and paste the widget code into any page or section of your website and you have fresh, relevant and valuable content from your customers on your website.

Our platform allows for manual control of the testimonials or you can automatically set for feedback above a specific rating score (example: 8 or above) to display on your widget and website.

  • Display Positive Testimonials
    Easily display powerful testimonials that can be manually or automatically approved for your website.
  • Simple To Install
    Copy and paste a few lines of code and your widget is up and running. It’s mobile-friendly and has display options.
  • Fresh Content That Stands Out
    We’ve made adding fresh content to your website easy, best of all it’s marked up with SEO friendly schema.

Encourage Online Reviews

Customers that rate you at or above your selected “positive rating” will then be asked to rate you on one of the 3rd party review sites you have selected.

This step offers direct links to your Google reviews, Facebook page and dozens of other business profile pages and review sites so they can easily review your business. Generating a steady and consistent stream of online customer reviews is important for your online reputation.

  • Positive Reviews Encouraged
    Our customer segmentation helps send happy customers to your selected review sites to leave a review.
  • Over 40 Review Sites
    We have integrated with over 40 review sites like Google, Facebook, Trip Advisor and industry review sites.
  • Improve Your Reviews & Visibility
    Long-term, consistent use of our platform will gain you testimonials, online reviews and better SEO visibility.

Review Monitoring & Reporting

With this solution, you truly have one platform to manage your online review reputation. Your business benefits from multiple levels of feedback, encouragement of positive online reviews and an easy to manage dashboard whether you run just 1 or 1,000 locations.

Stop guessing and hoping for satisfied customers and ensure you are meeting their needs and growing the sharing of their experience with your business.

  • Customer Reporting
    Our reports offer easy views into your Net Promoter Score, customer feedback, online reviews and more.
  • Online Review Monitoring
    We monitor online review sites and alert you to new reviews posted on your business so you can respond.
  • Tiered Reporting
    Report on one, dozens, hundreds or thousands of locations with our flexible labels and filtering for valuable data.

Let’s get started!